Privacy

Monique Therapy, Manchester, is responsible for the personal information described here. Contact us about privacy at info@moniquetherapymanchester.com.

When you book: your name, email address, phone number, the appointment you choose and anything you tell us about your health so the session can be adapted.

When you contact us: your name, email, phone number (optional) and your message.

When you browse: anonymous usage statistics through Google Analytics, such as which pages are visited.

To manage your appointment, send confirmations and reminders, reply to your messages, and keep records we are required to keep. We do not sell your information.

We advertise on Facebook and Instagram. To measure whether our adverts lead to bookings, we tell Meta when a booking is made, when an enquiry is sent, and when a booked appointment takes place, using Meta's Conversions API from our server.

We send your email address, phone number and name in a scrambled (hashed) form, plus your device's IP address and browser type. If you arrived by clicking one of our adverts, we also send the click reference Meta added to that link. Meta uses these to match the event to an account and to measure our adverts.

We never send Meta which treatment you booked or viewed, the price, your message, or any health information. We do not use the Meta pixel or Meta cookies on this site.

To object to this, email us and we will stop sending your details. You can also manage how Meta uses information about you in your Facebook or Instagram ad settings.

Our website hosting and booking database, our email provider, Google (analytics) and Meta (advertising measurement, as above). Each acts on our instructions or under its own privacy terms.

Appointment records are kept for as long as needed to provide treatment and meet legal obligations. Enquiries that do not lead to a booking are deleted within 12 months.

You can ask to see, correct or delete your information, or object to how we use it, by emailing us. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk).